Service portal for machine makers and their dealers

One photo.
The right machine,
the right part,
the right technician.

Baler links every fault report to the machine's serial number, its customer, its dealer and its history, then plans the visit. Your dealers and customers can report by e-mail, so nobody needs a paid seat to tell you something is broken.

Try it on Baler's machines Work out your numbers

Live working product, not slides Pilot programme open Priced per company, not per user

Why service is slow

The machine is fine.
The paperwork is broken.

18%

of technicians' working time goes to forms and hunting for information [6]

25%

of visits need a second trip; half of those because of a wrong or missing part [7]

€175

per user per month for a field service seat at list price, and every dealer is a user [1]

Where to use Baler

Any machine with a serial number,
a dealer and a service van

Baler was built for waste balers. The same flow fits every maker whose machines are sold through partners and repaired on site. Watch one case run through seven industries.

Waste balers and compactors

Sold by regional dealers to supermarkets, warehouses and recyclers

A stopped baler fills the back yard with loose cardboard within days. Baler was built around exactly this case.

Door lock or latch Hydraulic hose leak Bale tying fault

A fact from this industry

The EU packaging waste regulation (PPWR) has applied since 12 August 2026. More sorted packaging means more balers in shops and warehouses. [9]

Baler fits if you

build or sell machines with serial numbers
sell or service them through dealers or partners
send technicians to the customer's site
would understand most faults from a photo

It is not for

Consumer products without serial numbers
IT help desks and software tickets
Machines nobody visits on site

How Baler works

From "it's broken" to "it's fixed"

Report Photo from the phone, an e-mail, or dictated text. The AI files it.
Recognise Serial number opens the machine passport: customer, dealer, warranty.
Plan Service plan with a technician who is free and a vehicle.
Fix Arrival, hours and photos logged on site.
Learn History per machine; the map shows every open case.

Illustration: one case from report to fix Cases closed: 0

What works today

Live in the product, not on a roadmap

Everything below runs in the product today. Ask for demo access and try it yourself.

Machine passport

Every machine by serial number: customer, dealer, address, paint code, warranty, history.

Complaints with photos

Priority Low to Critical, status from New to Done, photos resized on the phone before upload.

AI e-mail intake

A service mailbox is read automatically. The AI files each e-mail as a complaint or a service request against the right machine, or marks it 'to supplement'.

Dictate a case

The Event Creator turns typed or dictated text into a pre-filled complaint or service plan.

Service planning

Service plans, technicians, vehicles, business trips, time and arrival logs.

Absence timetable

Who is available, including half days, so nobody is sent out twice.

Map dashboard

Open complaints, service plans and installations as pins on a map; search by customer or serial number.

Installation protocol

Photos and PDFs of each installation, by section, with deletion history.

Roles and customer login

Admin, technician, serviceman and customer; customers see only their own machines.

Audit trail

Who created and changed every record, and when.

Your numbers

What Baler is worth to you

Every number is an input. The defaults come from public sources, linked next to each one. Move them to match your company; nothing is sent anywhere.

Today we handle service with

Labour cost per hour Your country was not recognised, so the EU average is used. Eurostat 2025, employer cost incl. taxes [5]

Your company

Office users (service desk, dispatch, quality) 4 Own field technicians 8 Dealers and partners who report faults 20

Your service today

Service cases per month 50 Admin minutes per case today 40 min Re-typing e-mails, finding the serial number, warranty and photos. Technicians lose 18% of their week to this kind of work [6]Admin minutes per case with Baler 15 min Your estimate. The case arrives already linked to the machine, customer and photos.Cases that need a second visit 25 % Average first-time fix is 75%, so 25% need another trip [7]Second visits Baler helps avoid 20 % Half of failed first visits come from wrong or missing parts [7]. We assume a photo and serial number fix only 2 in 5 of those.Technician hours per visit, incl. driving 5 h Vehicle cost per visit €70

Your Baler quote

Orientation price only. We tune the real price for your company after a short call, based on your machines, users, data import and workflow.

Baler subscription per month €199 Not an offer. Priced per company, never per user.One-off setup and data import €2,500 For orientation only; depends on your data and workflow.

Net benefit per year, from year 2

€13,672

Year 1, after one-off setup: €11,172

2.2 mopayback of setup

250office hours returned / year

30second trips avoided / year

Admin time returned€8,725
Second trips avoided€7,335
Baler subscription−€2,388

For comparison: giving the same 32 people seats in Salesforce Field Service would cost €44,400 a year at list price [1].

Show the math

Admin time returned 600 cases × (40 − 15) min ÷ 60 × €34.9	€8,725
Second visits avoided 600 × 25% × 20% = 30 visits × (5 h × €34.9 + €70)	€7,335
Baler subscription €199 × 12	−€2,388
One-off setup (year 1 only) your quote	−€2,500

An estimate from your inputs, not a promise. Baler prices shown are for orientation only and are not an offer; the real price comes with our quote. Per-seat prices are public list prices; real contracts often add implementation and partner fees.

Demo instance

Try it on Baler's machines

Before you load a single machine of your own, walk a case through ours. The demo instance holds sample balers, customers, a dealer and open cases. We send you personal login details for the roles you want to try.

Service desk Technician role

See the complaint arrive with photo and serial number, check the machine passport, plan the visit with a free technician.

Field service Serviceman role

Open your service plan on the phone, log arrival, hours and photos, close the case on site.

Customer Customer role

Report a fault with a photo and follow its status. Only your own machines are visible.

Ask for access

Write to us with your name and company.
We send login details for the roles you choose.
Walk one case from photo to fix, at your own pace.

info@balerportal.com

Ask for demo access

Sample data only. Please do not enter real customer data.

Pilot programme

Try it on your own machines

Talk

A 30-minute call about your machines, dealers and today's service flow.

Your instance

Your own installation and database at yourcompany.balerportal.com. AI runs in the EU data zone.

Your data

We load your machine list and customers, and shape the workflow with your service team.

Decide

You decide whether to continue, at a price per company, not per user.

Talk to us Try it on Baler's machines first Back to the story

Sources

[1] Salesforce Field Service pricing, EUR list prices, billed annually (Technician/Dispatcher €175, Contractor Plus €80 per user/month). salesforce.com checked 25 Sep 2026
[2] Microsoft Dynamics 365 Field Service pricing (Field Service $105, Contractor $50 per user/month, paid yearly). microsoft.com checked 25 Sep 2026
[3] Zendesk pricing (Suite Professional $115 per agent/month, paid yearly). zendesk.com checked 25 Sep 2026
[4] ECB euro reference rate, 24 Sep 2026: 1 EUR = 1.1367 USD (used to convert USD list prices). ecb.europa.eu 24 Sep 2026
[5] Eurostat, hourly labour cost levels 2025 (lc_lci_lev): EU €34.9, Netherlands €47.9, Austria €46.3, Germany €45.0, France €44.3, Ireland €44.2, Italy €32.0, Czechia €19.8, Slovakia €19.8, Poland €19.1, Hungary €15.2. ec.europa.eu published 31 Mar 2026
[6] Salesforce, Field Service and Operations guide (Jan 2026): technicians spend 18% of working hours, over 7 h a week, on admin such as forms and hunting for information. salesforce.com Jan 2026
[7] Aberdeen Group research as summarised by Fieldpoint: average first-time fix rate 75%; 51% of failed first visits caused by wrong or unavailable parts. fieldpoint.net Aberdeen survey data
[8] Warranty Week, Worldwide Heavy Equipment Warranty Report (27 Nov 2025): 2024 claims averaged 1.37% of product sales; largest farm-machinery makers paid 2.8-3.3%. warrantyweek.com Nov 2025
[9] Regulation (EU) 2025/40 on packaging and packaging waste (PPWR), applies from 12 August 2026. eur-lex.europa.eu EUR-Lex
[10] European Heat Pump Association market data: 2.9 million heat pumps sold in 21 European countries in 2025, 29.3 million installed. ehpa.org 2026
[11] VDMA via Packaging Strategies: Germany 26% and Italy 23% of world trade in packaging machinery. packagingstrategies.com VDMA figures for 2021-2022
[12] BCG, Aftermarket Services Drive Growth and Higher Margins for Industrial Manufacturers (Feb 2025): service gross margins about twice the 15-25% earned on equipment. bcg.com Feb 2025
[13] Eurostat structural business statistics (sbs_ovw_act), NACE F43.91 roofing activities: 140,555 enterprises in the EU-27 in 2024. ec.europa.eu 2024 data

One photo. The right machine, the right part, the right technician.

The machine is fine.The paperwork is broken.

Any machine with a serial number,a dealer and a service van